FCE4: Elevate Your Team for Practice Excellence

Presenters

Description

FCE4 Learning Objectives

Todd Williams

• Explain the “State, Story, Strategy” framework and how aligning these elements enhances clarity, direction, and performance within the dental practice.
• Identify what high performing dental teams do differently and why many teams struggle to reach lasting progress.
• Develop referral relationships that remain strong and mutually supportive despite the expanding clinical scope of general dentistry.
• Apply communication strategies that improve the effectiveness of feedback and support positive behavior change within the team.

Dr. Michael Sonick

• Establish patient rapport, trust, and engagement to support stronger clinical and interpersonal outcomes.
• Use storytelling as an effective communication tool to enhance patient understanding and connection.
• Build a servant hearted team culture that consistently delivers a memorable and high quality patient experience.
• Implement communication and behavioral techniques that improve patient acceptance of comprehensive treatment plans.

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